1.
Your Name:
2.
Company Information:
Company Name
City
Sate
eScreen Account Number
3.
When was your most recent call into eScreen customer service?
4.
How quickly was your call answered?
In less than 30 seconds
In less than 1 minute
In less than 3 minutes
I held for more than 3 minutes
5.
Which customer service representative did you speak with?
6.
Did the customer service representative have a positive tone?
-- Please Select --
Yes
No
7.
Was the customer service representative prepared to answer your question?
-- Please Select --
Yes
No
8.
Was the customer service representative able to answer all of your questions during the initial call?
-- Please Select --
Yes
No
9.
Were you put on hold or transferred to someone else?
-- Please Select --
Yes
No
10.
If a follow up call was required, how soon did you receive a return call with a resolution to your issue?
Within the hour
Within 4 hours
Same day
Next day
Have not heard back yet
11.
Do you feel that your questions were adequately answered?
-- Please Select --
Yes
No
12.
Did the customer service representative thank you for your business?
-- Please Select --
Yes
No
13.
Is there anything that we can do to better serve you?
14.
Comments:
50%
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